Financial Help

GM Resources

GM COVID Protocol

GM COVID Resources

GM Financial

1-888-557-5327 or for customer payment concerns

You will need to provide your name, account number (or VIN) and address.


Customers can access the form through the dedicated COVID-19 page on and submit a request for up to two months’ payment deferral online for review; we will do our best to ensure a decision by email within seven calendar days.

Customer Care – 1-866-694-4392

Deferral options for qualifying existing customers. Open from Monday–Friday, 7:30 a.m.–10:00 p.m (ET) and Saturday, 9:00 a.m.– 8:00 (ET) to learn about a payment deferral option that meets their individual needs. Deferral options can only be processed through our call center.


Advice Centre – 1-800-769-2511.

Clients who have questions about their RBC loan please refer to our Advice Centre . As we learn more and needs develop we will ensure that we continue to communicate with you in the coming days and weeks.

Scotia Bank

Loan Service Centre – 1-888-777-6842


Customer Care – 1-877-454-9030

Clients in financial hardship can contact their CIBC Advisor or customer care to discuss options to improve their cash flow over the short term by reviewing their payment obligations. Our team is standing by to help.

General Bank of Canada

As the COVID-19 pandemic continues to evolve, please rest assured that the General Bank of Canada is committed to supporting customers through this difficult time.

For loan customers please visit to access up to date information on GBC’s response to COVID-19 and access our web-based deferral request form directly

Customers can request a payment deferral of up to three monthly (six bi-weekly) payments. It is important that your customers understand that a payment deferral is NOT a forgiveness of payment, waiver of interest or reduction of debt. This is NOT a government sponsored program.

General Bank is working diligently to respond to customer inquiries and requests. We are experiencing very high levels of calls and emails and are working to respond to all inquiries as soon as possible. Please be patient as we work through this together.

Together we will get through this difficult time,

– General Bank of Canada

The safety and well-being of our customers here at Crosstown Chevrolet comes first. Should you have any additional questions or concerns that were not addressed please contact our staff at (705) 566-4804.