COVID Protocol

To our valued customers,

At Crosstown, the safety and well-being of our customers and associates during this delicate time is of the utmost priority.  Under the directions given by the Ontario Public health authorities we are following the Gray-Lockdown zone rules and restrictions.

As such, Crosstown will be;

  • Sales and service will be operating by appointment only
  • Parts department will be available for curb-side pick up only.
  • Screening all customers and employees that enter the building for COVID-19 symptoms.
  • Hand sanitizer at the entrance.
  • Contact tracing information sheet filled out upon entry.
  • Have limited capacity in each area to 25%.
  • Face masks are mandatory for anyone indoors.
  • Clean and disinfect work stations frequently and between customers.

Our customer waiting area will remain open, however capacity is limited.  Shuttle rides for customers are also limited to one passenger per vehicle.

Again, the safety and well-being of our customers here at Crosstown comes first.  Should you have any additional questions or concerns that were not addressed please contact our staff at (705)566-4804.

Appointment Only
If your vehicle is in need of servicing, we kindly ask that you book an appointment with our BDC by calling 888-706-6975. Service appointments can also be booked online through our website for your convenience.
 
Key Drop Service
Upon booking your service appointment, you will be advised of our drop-off box option. We strongly recommend using the drop box located on the left hand side of the garage doors - simply fill-out the envelope, insert your keys inside the envelope and push through the open slot.
Though our staff will be keeping a reasonable distance from our customers to abide by the social distancing standards. We are still offering a key drop service, found inside service bay, for those who would like to further discuss the vehicles issue in person with your advisor.
Pre-Authorized Payments
If you want to limit your time in the dealership we offer pre-authorized payments for your safety and convenience.